Accessibility
Declaration of accessibility and usability of the Mais Transparência portal.
The ARTE - Agência para a Reforma Tecnológica do Estado undertakes to provide the website Mais Transparência, in accordance with Decree-Law No. 83/2018, of 19th of October, which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council on the accessibility of websites and mobile applications.
Compliance status
The website Mais Transparência of ARTE - Agência para a Reforma Tecnológica do Estado is fully compliant to Decree-Law No. 83/2018 of October 19.
Preparation of this accessibility statement and usability
This statement was updated to 2024-10-07.
According to article 9 of Decree-Law no. 83/2018, entities must adopt the following monitoring procedures presented. Procedures A) and B) are mandatory. Procedure C) is recommended.
A. Automatic assessments carried out
(2024-10-07). Report: Automatic assessment by the Portuguese Web Accessibility Observatory
Tool used: Access Monitor
Sample: 49 pages.
Main results (summary): A total of 49 pages obtained a score of 9,9 on the Access Monitor scale (1-10). The following compliance level was achieved: 83.7% of the pages pass the battery of tests for 'AAA' compliance level.
B. Manual assessments carried out
(2024-10-07). Report: sintese-10aspetos
Sample: 49 pages
Main results (satisfied heuristics/total applied heuristics): 16/16
(2024-10-07). Report: sintese-conteudo
Sample: 49 pages
Main results (satisfied heuristics/total applied heuristics): 16/16
(2024-10-07). Report: sintese-transacao
Sample: 49 pages
Main results (satisfied heuristics/total applied heuristics): 5/5
C. Usability testing with people with disability
(2021-04-27). Report: Usability tests report
Characterization of participants: otal of 8 participants, 6 participants belonged to the user profile of “Citizens” and the other 2 participants to the user profile of “Visual Citizens”.
Tasks/Processes: The methodology used in this usability testing study includes carrying out 23 tasks with participants from the “Citizens” profile and 4 tasks with participants from the “Visual Citizens” profile.
Main results (summary): Based on the study that resulted in 5 transversal recommendations and 14 specific recommendations for areas or pages, it is possible to identify the following topics as the main points to work on in the future: of your brand; Review the use of acronyms, terminologies, technical terms and non-common sense language that makes understanding the information and interacting with the different components of the portal extremely difficult; Simplify interactions and perception of information from more complex areas such as “Investment areas” and “Investment by regions”; Improve the efficiency and relevance of the results presented in the survey of beneficiaries and projects.
(2022-04-06). Report: Usability tests report
Characterization of participants: In this study of usability tests involved a total of 10 participants, 8 of whom were included in the “Citizens” profile and 2 of them integrated in the “Visual Citizens” profile aged between 20 and 65 years.
Tasks/Processes: Test participants with the “Citizens” profile were asked to perform 21 tasks in the test and participants with the “Visual Citizens” profile were asked to perform 4 of these same tasks.
Main results (summary): From the performance of this study of usability tests, results in the identification of 4 critical themes, 6 relevant and 3 minor, in a total of 13 identified themes. As resolution proposals, the study also includes a total of 13 recommendations for improvements, distributed by the various classifications of themes found.
(2023-04-05). Report: Usability tests report
Characterization of participants: In this study of usability tests involved a total of 12 participants, 10 of these participants were included in the “Citizens” profile and 2 of them integrated in the “Visual Citizens” profile aged between 19 and 56 years.
Tasks/Processes: est participants with the “Citizens” profile were asked to perform 18 tasks in the test and participants with the “Visual Citizens” profile were asked to perform 6 of these same tasks.
Main results (summary): This usability testing study resulted in the identification of 3 critical problems or errors, 4 relevant and 4 minor, in a total of 11 identified problems or errors. As resolution proposals, the study also includes a total of 11 recommendations for improvements, distributed by the various classifications of problems or errors found.
(2024-05-17). Report: Usability tests report
Characterization of participants: In this study of usability tests involved a total of 6 participants, 2 of these participants were included in the “Citizen with technical consultation” profile, 2 of them included in the “Citizen with general consultation” profile and 2 of them included in the “Invisual Citizen with general consultation”, aged between 24 and 64 years.
Tasks/Processes: Regardless of the participants profiles in this iteration of usability testing, a total of 19 tasks were defined.
Main results (summary): This usability testing study resulted in the identification of 5 critical problems or errors, 6 relevant and 13 minor, in a total of 24 identified problems or errors. As resolution proposals, the study also includes a total of 27 recommendations for improvements, distributed by the various classifications of problems or errors found.
Contact and request for relative information to the website
To contact, send suggestions, make complaints or request additional information regarding the contents and/or functionalities present in the website of ARTE - Agência para a Reforma Tecnológica do Estado, please use the following means:
Email
arte@arte.gov.pt
Other evidence
The Mais Transparência website of the ARTE - Agência para a Reforma Tecnológica do Estado is certified with the Gold seal of usability and accessibility. Affixing the Gold seal means that the Mais Transparência website:
passes the “Contents” checklist
passes the battery of accessibility tests of a validation tool Commonly used automatic tool in the market for 'AA' compliance
passes the “Transaction” checklist
passes the “10 functional aspects” checklist
was the subject of usability tests with real users, namely with users with disabilities
Reporting situations of discrimination
According to paragraph 1 of article 13 of Decree-Law no. 83/2018, of October 19, whenever a disabled person is subject to less favorable treatment than that which is, has been or will be given to another person in comparable situation, which embodies a practice discrimination against persons with disabilities, foreseen and punished under the Article 4 of Law No. 46/2006, of August 28, that person may file a complaint, in accordance with the disposed in Decree-Law No. 34/2007, of 15 February.
The National Institute for Rehabilitation (INR, I.P.), provides a form to denounce situations of discrimination, forwarding complaints presented to entities competent. Annually, the INR, I.P. draw up a report annual report on the application of the law prohibiting and punishing discrimination on the grounds of disability and the existence of aggravated health risk (Law No. 46/2006, of 28 August).